4 Uses for a Chatbot That Will Transform Your Business

Chatbots are receiving a lot of press these days, and with good reason. These automated assistants are available 24/7, and they cater perfectly to users who are abandoning phone lines to do research, shop, and interact with brands on mobile devices. According to research conducted for Facebook, 56 percent of customers prefer messaging customer service over picking up the phone, and businesses and customers exchange 2 billion messages per month. Businesses that can capitalize on these trends by implementing chatbots clearly stand to gain considerable advantages.

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