The discipline of a T-Mobile call-center employee for sending e-mails to co-workers encouraging them to support the Communications Workers of America (CWA) violated the National Labor Relations Act (NLRA), the U.S. Court of Appeals for the District of Columbia Circuit ruled.
T-Mobile operates a call center in Wichita, Kan., where it employs approximately 600 customer-service representatives who take calls from customers calling in for customer service. Groups of 15 employees report to a coach, and the coach is overseen by a team manager.
