Knowledge management (KM) is experiencing a revival from the early 2000s when there was significant hype around the function. With remote workforces and hybrid work environments set to become commonplace in the post-COVID era, already we are seeing law firms, mid-tier especially, actively considering this function, when pre-COVID they had often considered KM a ‘nice to have’ or even a luxury that was only suited to their larger counterparts. One major reason for this ‘second wind’ is that COVID-19 has hurt intuitive collaboration and informal knowledge sharing in firms, in turn impacting lawyer productivity.
