When a business or individual interacts with the firm at any point on their journey to becoming a client, most will want to discover more about the firm, its people and its reputation. Typically this will involve an online search, which will throw up Google or Trustpilot reviews.
How a firm responds to matters, the accuracy of advice, the quality of service and the approach of the lawyers, are all likely to be summed up on review sites and unfortunately, the unhappy client is more likely to wax lyrical than the contented one.
