Thanks to the folks over at the ABA, we now have a broader view of the disaster that is law firm intake. The ABA’s findings seem to only confirm the observations of FindLaw’s earlier white-paper: Law firms stink at intake.
What does this mean? At the very least, you can stand to keep the business that’s already contacting you. Now doesn’t that just sound like good business practice?
The ABA’s Law Practice Divisions’ Social Media, Legal Blogs and Websites Committee took decided to explore the status of intake processes around the country and found some firm practices that you might find eye opening
